Even if you say no to a client is always somewhat risky, like it or not, in some situations it is just impossible to please certain requests: either because the need expressed is technically not feasible or because it is faced with a claim that falls outside of the classical procedures business, when the only possible solution is to reply with a refusal, we must have the courage to do it knowing maintain contact with an attitude as much as pleasant and helpful as possible.
Here is a series of good advice to learn how to say no to a customer finding the words and the right ways so that your partner will not be offended, or worse, decides to go elsewhere in hopes of receiving a better service: a valuable suggestions to put into practice every day with the aim of maintaining good relations with the public, regardless of whether you succeed or not be able to accommodate the needs expressed.Continue reading →